Rescheduling missed appointments

You can reschedule a missed appointment.

Tip: Missed appointments display as transparent on the schedule.

To reschedule a missed appointment

1. On the Calendar page, clicktap the missed appointment to display the Appointment Information panel.

   

2. Complete one of the following:

   • Reschedule using the Calendar.

     1. ClickTap Reschedule Now.

        Note: This button is available only if the missed appointment has not already been rescheduled.

        

     2. If necessary, navigate to a different date.

        Tip: You can also change the schedule's view settings.

     3. ClickTap an open time slot and clicktap Save.

   • Reschedule using Search Openings.

     1. ClickTap Search Openings to display the Search for Openings page.

        

     2. Search for an available appointment spot.

        Note: The Patient Search, Appointment Duration, Appointment Provider, and Operatory filter fields auto-populate from the existing appointment.

     3. Under the Time column, select a blue time slot that matches your search criteria to re-open the Calendar page.

        

        The appointment displays in the selected time slot.

     4. ClickTap Save to confirm the changes.

   The Appointment Information panel for the new appointment displays.