Enabling ePrescription for providers

You can enable a provider to use ePrescriptions (eRx). Once enabled and confirmed, they may prescribe medications electronically. If the provider has access to multiple locations within an organization, ePrescription is enabled for all locations within the organization.

Notes:

• You can enable ePrescription for providers according to your security rights.

• Once a provider has been enabled for ePrescription, they must be confirmed by a system admin. It may take up to 24 hours to complete the request.

Tip: When enabling an existing provider for ePrescription, we recommend you review all user settings to ensure the provider is set up without error.

To enable ePrescription (eRx) for a provider

1. On the User Accounts page, select a listed user to open the User Account Information page.

   Tip: To search for a user account, enter part of their first name, last name, username, or email address in the Search field of the User Accounts page.

   

2. On the Basic Info tab, review the fields to confirm that the user's basic information is accurate.

   Tips:

   • If the provider will prescribe controlled substances, confirm that the Phone 1 field contains the provider's personal number.

   • Confirm that the Is Provider toggle is set to Yes. If set to No, set the toggle to Yes.

   • Confirm the Email field is unique and tied to the user. If another user has the same email address, Ascend Academic won't be able to create the account in ePrescription and will generate an error.

3. On the Provider Info tab, review the fields to confirm that the user's provider information is accurate.

   Tips:

   • If the provider will prescribe controlled substances, confirm that the Contact Information fields contain the provider's personal information. If the contact information is not linked to the provider, they may not pass Identity Proofing.

   • The ZIP Code field must have nine characters entered. If necessary, add zeros to complete the character minimum.

     Example: 56784-0000

   

4. Review the Fees, User Roles & Locations, and Working Hours tabs as necessary to confirm that the user's information is accurate.

5. Complete one of the following:

   • If you haven't made any changes, select the Provider Info tab.

   • If you made changes, clicktap Save to save your changes and then re-open the account's User Account Information page > Provider Info tab.

6. Set the Enable Electronic Prescriptions toggle to Yes.

   

   A Clinician ID field, an Additional Approval Required for Electronic Prescriptions toggle, and an Enable Electronic Prescriptions for Controlled Substances toggle display.

   

   Important: The provider is given a single clinician ID, which is applied to other organization(s) and/or location(s) the provider have access to with ePrescription.

   Note: The Additional Approval Require for Electronic Prescriptions toggle is set to Yes by default when enabling for the first time.

7. If the provider is not a student, set the Additional Approval Required for Electronic Prescriptions toggle to No. If the provider is a student, skip this step.

8. If the provider will be able to prescribe controlled medications, clicktap the Enable Electronic Prescriptions for Controlled Substances toggle to set it to Yes. If the provider won't be prescribing controlled medications, skip this step.

   Notes: 

   • If the Enable Electronic Prescriptions toggle is set to Yes, the NPI # field is mandatory.

   • If the Enable Electronic Prescriptions toggle is set to Yes and the Additional Approval Required for Electronic Prescriptions toggle is set it to Yes, the NPI # field is not necessary because students do not have NPI numbers.

   • If the Enable Electronic Prescriptions for Controlled Substances toggle is set to Yes, the DEA # field is mandatory.

9. If necessary, complete the NPI # and NEA # fields.

10. ClickTap Save.