A patient's duplicate record can only be accessed through the patient's original record.
Note: To view a duplicate record, you must have the security right to manage duplicate patients.
To view a patient's duplicate record
How to get there
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Use the Patient Search field to access a patient's record.
Notes:
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If the last patient record you accessed since you last logged on is the correct patient's record, you do not need to re-enter the patient's name in the Patient Search field.
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You can include inactive patients in the search results by setting the Include inactive patients toggle switch to On.
Important: If the Access Confidential Patient window displays after selecting the patient from the search results, it means the patient is a confidential patient and you don't have the security rights to access their record. To continue, a user with the security rights must enter their credentials into the window. Once given access, you have access to the patient's information until your session expires.
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Complete one of the following:
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From the Patient menu, under General, clicktap Patient Information.
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On the Patient Information ribbon, clicktap the
icon. Note: If the ribbon is not visible, clicktap the arrow button below the Patient Search field.
The patient's Patient Information page displays.
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On the Patient Information page > Basic Info tab of a patient's original record, select the Duplicate patient(s) drop-down list.
A list of duplicate records associated with the original record displays.
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Select the desired duplicate record to navigate to the duplicate record's Patient Information page > Basic Info tab.
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View the displayed duplicate record's information as desired.
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(Optional) When ready, navigate back to the original record by clickingtapping the duplicate record's Patient Information page > Basic Info tab > link in the warning message.
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