Saving Chrome logs

You may be requested to provide a Console log, Network log, or Performance log from Chrome while working in Ascend Academic.

• A Console log is a record of the scripts on an Ascend Academic web page.

• A Network log is a recording of network requests. It allows you to inspect web page performance and recognize issues that are slowing down the Ascend Academic.

• A Performance log is a recording of the runtime and load performance over a set period of time and indicates how well Ascend Academic acts once it is fully loaded and used by visitors. When recording the performance, you can choose to also take a series of screenshots of the process.

This article will guide you through the steps to generate and save a log from Chrome so it can be provided to the technical support team through Zendesk.

Note: Zendesk has a size limit of 50MB for file uploads. If working with larger files, you can compress files to remain under the limit.

Important: Once generated, log files that contain PHI must remain in Zendesk.

To save a Chrome log

1. Open Chrome and log in to https://app.ascendacademic.com/login.

2. Navigate to the page you are testing and press F12 on your keyboard to open the Developer Console.

3. Complete one of the following:

   • Save a Console log.

     1. ClickTap the Console tab.

     2. Right-clickTap an entry in the log and select Save As....

        

   • Save a Network log.

     1. ClickTap the Network tab and clicktap the Clear All icon.

        

     2. Perform the test.

     3. Right-clickTap any entry in the log and select Save all as HAR with content.

        

   • Save a Performance log.

     1. ClickTap the Performance tab.

        Tip: If necessary, clicktap the icon and select the Performance tab.

        

     2. Select the Screenshots, Memory, and Web Vitals check boxes.

     3. ClickTap the Record icon and perform the test.

        Important: Uncompressed recordings cannot be any longer than 10 seconds as longer recordings may cause the profile to not save/load as expected and Zendesk does not support uploads of more than 50MB. Compressed recordings can be up to 2 minutes in length.

        

     4. Right-click anywhere within the log and select Save Profile.

        

4. (Optional) If necessary, compress the log file(s).

   1. Access and select the saved file(s) that are going to be compressed.

   2. Right-click the selected file(s) and select Send to, then Compressed (zipped) folder.