Collecting Missing Contact Information

Automated appointment reminders are the most efficient way to reduce patient no-shows and retain patients. These reminders are sent using the email addresses and/or mobile phone numbers that you collect from your patients. However, if you haven’t collected this information, Ascend Academic can't send the reminders automatically. Fortunately, the system will remind you when you're missing this crucial patient contact information.

Watch this video to learn how to collect missing contact information from your patients. (Duration: 1:24)

Additional Information

• Reminders to collect email addresses and phone numbers display only if the information is missing from the primary contact’s Patient Information page. The system doesn't have the ability to know if certain information is outdated.

• For more information, watch Using the Routing Panel for Patient Check In in the Resource Center.