Processing Unsent Claims

It is not always possible to send claims immediately as you are checking a patient out. Sometimes, the phone rings or another patient needs to be checked in. For all those claims that have not been sent, there is one spot to go to in Ascend Academic to follow up on unsent claims.

Watch this video to learn how to process unsent claims. (Duration: 1:07)

Additional Information

• The numbers on the Unsent Claims widget represent the total amount of the claims waiting to be sent. It is not the estimated amount that you expect to receive.

• The system processes claims Monday through Friday every four hours starting at 5:00 a.m. Mountain Time. After a claim has been processed, its status automatically changes to Sent.

• You can also access the claim detail by clickingtapping Patient Walkout in the patient ledger, selecting the Send Claims tab, and then clickingtapping on the claim.

• If procedures need to be edited, you need to delete the claim, edit the procedures in the ledger, and then recreate the claim.

• You can edit and resubmit a claim in the Queued status without fear of creating a duplicate claim.