Inactivating user accounts

You cannot delete a user account in Ascend Academic, but you can inactivate it. Once inactivated, people cannot use the account to log in to the system.

To inactivate a user

1. On the User Accounts page, select a user account.

   Tip: You can use the Search field to locate a specific user account by entering a part of their first or last name, username, or email address.

   Note: The search results display a maximum of 100 entries. If necessary, enter specific search criteria.

   

   The User Account Information page displays.

   

2. Set the Active toggle to No.

   

3. ClickTap Save.

   Important: If the user is a provider, the Inactivate Provider - [name of provider] window displays if they are set as the provider for anything in Ascend Academic, including upcoming appointments and procedures. You need to reassign these items to a different provider to inactivate the user.

   

4. If prompted, reassign the items to a new provider.

   1. ClickTap the Select a provider drop-down list and select a new provider.

   2. (Optional) To apply the same provider to the rest of the items, clicktap Apply To All. The button is enabled when you set a new provider to the first item.

   3. When ready, clicktap Inactivate to confirm the inactivation.