Breaking, Canceling, or Deleting an Appointment

In an ideal world, patients would show up right on time for their appointment and you would never have to reschedule them. Unfortunately, we don’t live in an ideal world. Fortunately, Ascend Academic has a built-in process for working with broken or no show appointments.

Watch this video to learn how to break, cancel or delete an appointment. (Duration: 2:11)

Additional Information

• Deleted appointments are removed and cannot be rescheduled; however, they are tracked on the audit log.

• When a patient breaks an appointment, the amount of time they gave notice is tracked from inside the patient’s appointment widget (located on the patient overview). For example, if a patient gave 8 hours' notice when they cancelled, it would indicate 8 hours on the missed appointments tab.

• All broken and no show appointments that are not immediately rescheduled are displayed in the Fill Openings list under the Actions menu.

• To learn more, read Deleting appointments in the knowledge base.