Updating your user account information

When creating your user account, the administrator or the person who created your Ascend Academic account initially sets up the information. However, you can update the information for your own user account at any time.

To update your user account information

1. On the My Account page, clicktap the Account Information tab.

   

2. Review and/or modify your personal information as necessary.

   • Username - Your username is used for logging in.

     Note: You cannot change your username from this page; however, if you are an administrator, or an administrator can change it on the User Accounts page.

   • Customer ID - Your customer ID was assigned to your organization when your Ascend Academic customer account was created and may also be used for logging in.

   • Organization login - This is the name of your organization and is used for logging in.

     Important: To change your organization login, you must contact Support.

   • Email - Enter your email address. This email address will be used for sending administrative notifications to you.

     Example: You receive an email if your username changes.

   • First Name - Enter your first name.

   • Last Name - Enter your last name.

   • Phone 1 - Enter your primary phone number.

   • Phone 2 - Enter your secondary phone number.

3. Under Provider Information, modify the fields as necessary.

   • DEA # - Enter your DEA number.

   • NPI # - Enter your NPI number.

   Note: Non-provider users cannot see the DEA # and NPI # fields.

4. ClickTap Save.